Planning Better Futures for All

Our story at the National Foundation for Credit Counseling, while rich in history, is still being written. Since 1951, we have served as a pathway for millions of people to overcome their financial struggles. This holistic system that we’ve built has given us the chance to make money management expertise solutions accessible to all. In our next chapter forward, our goal is to lead a movement that better equips Americans with the tools they need to manage their financial health, and in turn, create a stronger economy for future generations to come.

Our Promise


Common Good

We champion the common good for the consumer, agencies, the industry and the national economy seeking solutions that work for all.


Grounded Expertise

We bring the grounded expertise needed to solve today’s problems and plan for tomorrow’s future


Inclusive Solutions

We create inclusive solutions that provide a range of products and services (with proven long-term results) to meet a variety of consumer needs.

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Financial Empowerment
Financial Responsibility
Financial Growth

Improving Financial Health, One Person at a Time

At our core, we are consumer advocates. That is why we have built a national network of similarly committed nonprofit member agencies. With NFCC Certified Financial Counselors on board, these agencies offer the right programs and solutions to fulfill our mission of creating access to financial health for anyone who seeks it.

We take pride in our ability to help a variety of people, whether struggling with debt or helping their small businesses grow. We are here for you.

Keeping Diversity and Inclusion at the Forefront

We strongly believe that diversity and inclusion are critical to the success of our longstanding mission to improve financial well-being for ALL people. Diversity at all levels of the NFCC lends to the direction, focus, and success of efforts to reach traditionally underserved communities with programs that earn the trust of BIPOC communities and empower individuals to achieve their financial goals.


Envisioning Homeownership

Promoting wealth-building through homeownership in ethnically diverse communities.


Small Business Owner Campaign

Working with multi-cultural marketing agencies to create a trust-building campaign with black millennial entrepreneurial women.


Faith-Based Counseling

Establishing relationships with trusted spiritual leaders in diverse communities to act as brand ambassadors.

An Agenda Worth Advocating

We are only as strong as the network we built. That is why we continuously work with representatives from large financial institutions to advance issues like improving financial education and counseling and debt repayment. Having and maintaining these relationships is critical to our ability to provide affordable programs and options that can truly transform the financial situations of so many.


Gloria C. Banks

Chief Compliance Officer & Senior Director of Compliance Synovus, Corporate Compliance

Jo Ann Barefoot

Chief Executive Officer, Alliance for Innovative Regulation (AIR)

Debbie Bianucci

President & Chief Executive Officer, BAI

Todd Capitao

Director of Financial Empowerment Tenfold

Genger Charles

Senior Director, Government Affairs & Strategy Amherst

Jay DesMarteau

Head of Equipment Finance Lending Club

Duane Elmer

Chief Risk Officer Global Consumer & Wealth Management Goldman Sachs

Sarah Goldfrank

General Counsel, U.S. Credit Cards Citibank, N.A.

Kristen Holt

President & Chief Executive Officer, GreenPath Financial Wellness

Jim Triggs

President & Chief Executive Officer, Money Management International

Faisal Uddin

Senior Vice President, Global Collections, Recovery & Operational Solutions Synchrony

Christopher Viale

Cambridge Credit Counseling Corp.

Gary Volmer

President & Chief Executive Officer, Advantage Credit Counseling Service

Kristin Bastian

Grants & Operations Director Origin SC

Christopher Camaione-Lind

President & Chief Executive Officer, CCCS of Rochester

Jeffrey Faulkner

Chief Financial Officer, Research & Development

Jill Feldman

President & Chief Operating Officer, Navicore Solutions

Kelly Hansen

CCCS Director FamilyMeans Financial Solutions

Eleanor “Sam” Hohman

President & Chief Executive Officer, Credit Advisors Foundation

Scott Laughlin

Executive Vice President – Community and Creditor Relations CCCS of Buffalo, Inc.

Becky Pakarinen

Senior Director LSS Financial Counseling

Jennifer Pizi

Chief Operating Officer

David Richardson

President & Chief Executive Officer, Take Charge America

Cindy Seremek

President American Financial Solutions

Jessica Blais

Senior Vice President, Marketing

Barry Coleman

Vice President, Program Management & Education

Mike Croxson

Incoming Chief Executive Officer

Joe Eves

Director, Data & Process Improvement

Jeffrey Faulkner

Chief Financial Officer, Research & Development

Ellen Goury

Vice President, Finance & Human Resources

Eric Griffith

Manager, Development

Shelia Hennessy

Staff Accountant

Larry Lowry

Senior Vice President, Creditor Relations

Timothy Madigan

Director, Accounting & Federal Grants

Bruce McClary

Senior Vice President, Memberships & Communications

Matthew Mueller

Vice President, Development

Hermond Palmer

Vice President, Outreach & Inclusion

Pamela Peterson

Senior Director, Membership & Office Operations

Jennifer Pizi

Chief Operating Officer

Matthew Ribe

General Counsel

Megan Stout

Director, Business Analytics & Member Systems

Alice Sweeney

Director, Creditor Relations

Daisia Williams

Project Manager & Member Support