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Eddy Ricci NFCC Connect
Rebecca Steele- NFCC-Connect
Stephanie Moulton- NFCC Connect

Registration is Open!

The NFCC Connect 2020 Speaker Series is ready to begin online and you are invited! Be a part of one of the best lineups ever offered by the NFCC. Our event kicks-off on October 14th and will continue through November 11th. The schedule is designed with you in mind, and we have made it easy to attend no matter your schedule or location. Sessions will include the newest research on the impact of credit counseling, emerging FinTech trends, solutions for homeowners and renters, and next steps in the expansion of debt repayment solutions for today’s consumers. Also included in the series are the Creditor Breakout Sessions for nonprofit credit counseling agency attendees. Our format and attendee resources will make it easy to interact with the content, speakers, and other attendees.

NFCC Connect 2020 Session Schedule

Wednesday, October 14, 2020 from Noon – 1:30 pm ET

COVID-19 Impact on Consumers and Financial Markets

The coronavirus pandemic has forever changed the way people live and work, but it has also delivered a significant shock to the economy. Our speakers and panel will identify who is most impacted and discuss the unintended consequences.

Kathy Kraninger Director, Consumer Financial Protection Bureau (CFPB)
Mark VitnerManaging Director and Senior Economist, Wells Fargo

The keynote address will be followed by special Q&A session featuring:

The Q&A will be followed by a moderated panel of subject matter experts and leaders in the area of financial services and consumer financial health.

Panel Moderator:

Rebecca Steele – President & CEO, NFCC

Featured Panelists:

Jo Ann Barefoot – CEO & Cofounder at Alliance for Innovative Regulation and Cofounder of Hummingbird Regtech

Alanna McCargo – Vice President for the Housing Finance Policy Center, Urban Institute

Darlene Goins – Senior Vice President, Head of Financial Health Philanthropy, Wells Fargo Foundation

Thursday, October 15, 2020 from Noon – 1:30 pm ET

Creating Consumer-Focused Solutions for Financial Health

For consumers in need of financial services help, the path to find that help is confusing and overwhelming. This confusion creates opportunities for consumers to be taken advantage of while also impacting the creditors with whom they bank. What education, services, and disclosures are needed to reach consumers in need?

Manning FieldChief Operating Officer, Acorns

Our keynote speaker will be followed by a moderated panel of subject matter experts and leaders in the area of financial services and consumer financial health.

Panel Moderator:

Richard Levick – Chairman & CEO of Levick

Featured Panelists:

Johnny Cantrell – Chief Executive Officer, Apprisen

Mike Croxson – Chief Executive Officer, Consumer Education Services Inc. (CESI)

Major General Steven J. Lepper – (USAF Retired) - President and CEO, Association of Military Banks of America (AMBA)

Vanessa Megaw – Finance and Policy Analyst, Consumer Financial Protection Bureau (CFPB)

Wednesday, October 21, 2020 from Noon - 1:30 pm ET

Digital Transformation of Financial Services: The Impact on the Economy and Communities

The digital delivery of financial services are growing at an astounding pace. COVID has only accelerated the rate of change. This session will examine the impacts of this rapid growth on consumers, institutions, communities, and the economy as a whole.

Genger CharlesSenior Director, Government Relations and Strategy at Amherst Residential
Amy Crews CuttsPresident, AC Cutts and Associates, LLC

Our keynote speaker will be followed by a moderated panel of subject matter experts and leaders in the area of financial services and consumer financial health.

Panel Moderator:

Bruce McClary – Senior Vice President of Communications, NFCC

Featured Panelists:

Kevin Moss – Consultant/Senior Advisor/Board member in Lending and Payments

John McNamara – Assistant Director, Office of Consumer Credit, Payments, & Deposits Markets, CFPB

Thursday, October 22, 2020 Noon - 1:30 pm ET

A Survival Guide to Rapid Change and Innovation in the COVID-19 Era

The urgency of rapid organizational change placed enormous pressure on leaders as they managed the challenges associated with managing staff and resources while meeting consumer needs.

Rebecca SteelePresident and CEO, NFCC

A special keynote speaker will be followed by a moderated panel of subject matter experts and leaders in the area of financial services and consumer financial health.

Panel Moderator:

Rebecca Steele – President and CEO, NFCC

Featured Panelists:

Kristen Holt – President and CEO, Greenpath

Jim Triggs – President and CEO, MMI

Wednesday, October 28, 2020 from Noon - 1:30 pm ET

Increasing Access to Homeownership and Providing Housing Stability

The events of 2020 have shaken up the housing market. This session will focus on supporting existing homebuyers and renters while expanding efforts to increase access to homeownership.

Mike Dawson Vice President, Single Family – Client and Community Engagement, Freddie Mac

A special keynote speaker will be followed by a moderated panel of subject matter experts and leaders in the area of financial services and consumer financial health.

Homeownership Panel Moderator:

Rebecca Steele – President & CEO, NFCC

Homeownership Featured Panelists:

Kathy Cummings – SVP, Homeownership Solutions & Affordable Housing Programs, Bank of America

Kim Saunders – President and CEO, National Bankers Association

Chrissi Johnson – Vice President, Federal Policy and External Affairs, Quicken Loans Family of Companies

Rental Housing Panel Moderator:

Matt Ribe – General Counsel, NFCC

Rental Housing Featured Panelists:

Chuck Wehrwein – Chief Operating Officer, Housing Partnership Network (HPN)

Melinda Opperman – President, Chief Relationship Officer, Credit.org

Thursday, October 29, 2020 from Noon - 1:30 pm ET

Transformation & Disruption In the Lending and Credit Space

The financial services landscape is changing around us at an accelerating pace. This session will examine how new Fintech entrants, regulatory changes, and the explosion of data sources are influencing the types and pace of change. The panel discussion will dig deeper into how these changes may be impacting the credit counseling world.

Melissa KoideCEO of FinRegLab

Our keynote speaker will be followed by a moderated panel of subject matter experts and leaders in the area of financial services and consumer financial health.

Panel Moderator:

Rebecca Steele – President & CEO, NFCC

Featured Panelists:

Itzik Cohen – CEO and Founder of Payzen

Debbie Bianucci – President and CEO, BAI

Mike Croxson – President & CEO, Consumer Education Services, Inc

Michael Grossberg – Executive Vice President, Head of Consumer Servicing and Default, Wells Fargo

Thursday, November 12, 2020 from Noon - 1:30 pm ET

Financial Health Impact: The Power of Data to Drive Change

The Ohio State University will share findings from the latest round of research related to the long-term impact of financial counseling. The study follows outcomes for individuals counseled through the NFCC Sharpen Your Financial Focus Program and draws comparisons with other, non-counseled individuals. This session will explore the relevancy of the findings and the application of what is learned.

Dr. Stephanie Moulton, Ph.D.The John Glenn School of Public Affairs at The Ohio State University

Our keynote speaker will be followed by a moderated panel of subject matter experts and leaders in the area of financial services and consumer financial health.

Panel Moderator:

Pete Klipa – Senior Vice President, Creditor Relations, NFCC

Featured Panelists:

Chris Viale – President & CEO, Cambridge Credit Counseling

Rod Griffin – Senior Director, Consumer Education and Advocacy, Experian

Bruce McClary – SVP Communications, NFCC

Our annual member meeting and election, the Counsel on Member Affairs (CMA), Board of Trustees and creditor breakout sessions will also take place online. Scheduling and participation details will be provided separately.

Check out our coronavirus update page for more information.

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