Top Creditors Responses to COVID-19, Coronavirus Pandemic

blog illustration image

Here is a list of the top creditors and their offerings during the Coronavirus pandemic (in alphabetical order): 
Bank of America
As the economic situation evolves and you continue to monitor your personal finances, Better Money Habits has information and know-how that can help you make more informed decisions.
For questions or advice, we’re here for you. Visit a financial center to meet with a specialist, call your Financial Advisor or Contact us.
If you need help with your accounts or payments, please call us at the number on the back of your credit or debit card, or on your monthly statement.
Capital One
We also understand that there may be instances where customers find themselves facing financial difficulties. Capital One is here to help, and we encourage customers who may be impacted or need assistance to reach out to discuss and find a solution for you.
Should you find yourself in need of assistance, please contact us.
Should you be impacted by COVID-19 and need our support, we’re here to help. Effective Monday, March 9, 2020 for an initial thirty days, contact us for assistance with:

  • For Retail Bank Customers: Fee waivers on monthly service fees; waived penalties for early CD withdrawal.
  • For Retail Bank Small Business Customers: Fee waivers on monthly service fees and remote deposit capture; waived penalties for early CD withdrawal; Bankers available after hours and on weekends for support.

In addition, we have always on assistance programs, including:

  • For eligible Credit Card Customers: Credit line increases and collection forbearance programs.
  • For eligible Mortgage Customers: A range of hardship programs through our service provider, Cenlar FSB. Please contact them at 855-839-6253 (M-F 8:30am – 8pm ET, Sat 8:30am – 5pm ET Monday to Friday 8:30am to 8pm ET, Saturday 8:30am to 5pm ET).

If you have been impacted by COVID-19, our team is here to help.
Contact us any time online, by mobile app or phone.

Goldman Sachs (Apple Card)

Apple notified its Apple Card customers via email that any cardholder seeking assistance may enroll in a Customer Assistance Program, allowing them to skip March payments without accruing additional interest charges on their balances.


Synchrony, which issues retail credit cards for many popular national brands like Lowe’s, Sam’s Club and PayPal, is available to assist cardholders impacted by the coronavirus and will work with customers individually, according to a statement via email.
The Synchrony page states, “We are here to support you. However, to help limit the spread of the virus, we have reduced the number of our employees in our phone contact centers. We realize it may be difficult to reach us by phone and ask for your patience and understanding during this unprecedented time.
We encourage you to use our digital servicing tools to:

  • Review your balance or recent transactions
  • Request a credit line increase
  • Make a payment or adjust your auto-payment
  • Complete other account service requests
  • Chat with our virtual assistant, Sydney

Click “Find Account”  to register or log in to your account.
As Coronavirus (COVID-19) and its impact continue to evolve and develop, we remain focused on the health and safety of our employees and our communities, as well as our commitment to you, our customers.
We are also aware that some of our customers may experience financial hardship as a result of Coronavirus (COVID-19). If you are impacted and unable to find what you need through our digital channels, please contact us to discuss how we can help.”

U.S. Bank

U.S. Bank advises customers who have been impacted by coronavirus to reach out by calling 888-287-7817 to discuss individual solutions.
*List will be updated as we have more information.
Wells Fargo
Wells Fargo is committed to helping customers experiencing hardships, including from the COVID-19. If you’re in need of assistance, call us at 1-800-TO-WELLS (1-800-869-3557) to discuss options available for your consumer lending, small business, and deposit products.