Rebecca Steele is the President and Chief Executive Officer of the National Foundation for Credit Counseling (NFCC). Known for her experienced leadership in the mortgage and consumer lending industry, Rebecca Steele brings renewed consumer focus to the NFCC, the nation’s first and largest nonprofit dedicated to financial empowerment. Rebecca brings more than 20 years of experience managing some of the nation’s largest and complex residential mortgage banking businesses. She has spent much of her career at both JPMorgan Chase and Bank of America. This includes experience in managing retail mortgage originations, managing servicing portfolios, and working directly with national housing non-profits and consumer advocates.
Steele was the national mortgage outreach executive for Bank of America, where she also managed the $2 trillion dollar servicing portfolio within home loans servicing. At Bank of America, she led national servicing and centralized retail mortgage sales, originating nearly $55 billion in residential loans per year. She has led mortgage process improvements and projects related to controls, risk and compliance and has Lean Six Sigma change management experience.
She has managed employee teams of more than 10,000 associates, and managed relationships to execute new regulations and requirements, including HUD (Government-insured FHA Loans), GSEs (Fannie Mae and Freddie Mac), US Treasury Department and CFPB (Consumer Financial Protection Bureau/Dodd Frank). She also has significant experience in the default servicing industry, managing some of the largest volumes of modifications and foreclosures across the nation during 2009-2013.
As the CEO of the NFCC, she will help the NFCC drive forward motion for consumer-focused programs like new Consumer Debt Reduction Services, Envisioning Home Ownership, Small Business Owner Financial Coaching and the next phase of Sharpen Your Financial Focus®. In addition to the growth of those programs, she will guide the organization and its members as new business models and services are identified to serve the needs of future clients.
Founded in 1951, the NFCC is the nation’s first and largest nonprofit dedicated to improving people’s financial well-being. With a national network of member offices serving 50 states and Puerto Rico, NFCC Certified Credit Counselors are financial advocates, empowering millions of consumers to take charge of their finances through one-on-one financial reviews that address credit card debt, student loans, housing decisions and overall money management.