2024 Creditor Survey

NFCC Logomark

You may select which creditors to review or review them all.

To provide feedback for multiple creditors:

1. Complete your submission for one creditor and click submit.
2. Complete the form again to submit feedback for additional creditors.

You will note that we are asking for your email address as part of completing the survey. This allows us to track that we receive only one response per creditor per agency. This tool does not allow us to track individual question responses with your email address. The anonymity of your replies will be secure, so please be candid and fair in your comments. Thank you!

2024 Creditor Survey

2024 Creditor Survey

Agency feedback on interactions with creditors. We have a few enhancements to the survey this year. 1. Please select the creditor you would like to provide feedback on in the dropdown below 2. You will now be able to categorize your comments by selecting one of the options in the dropdown below each response 3. Each question will have a Comments section asking for specific feedback for that question 4. You can work on the survey responses at your own convenience by saving your progress 5. etc.
  • Creditor policies such as transparency, management escalation process, etc.
  • Process automation such as RPPS, Peregrin, Electronic Balance Verification, etc.
  • Please select all that apply
  • Please select all that apply
  • This field is for validation purposes and should be left unchanged.
Save and Continue Later

About the NFCC

Founded in 1951, the National Foundation for Credit Counseling is the oldest nonprofit dedicated to improving people’s financial well-being. With over 1,500 NFCC Certified Credit Counselors serving all 50 states and U.S. territories, NFCC nonprofit counselors are financial advocates, empowering millions of consumers to take charge of their finances through one-on-one financial reviews that address credit card debt, student loans, housing decisions, and overall money management.

English Spanish