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Evaluating Debt Settlement Companies



When the bottom falls out financially, people need help and they need it fast. Being in such a vulnerable situation often makes you susceptible to offers that on the surface may seem good, but in the end leave you worse off than when you began. The airwaves are filled with ads offering quick relief from debt and promises of happy endings. But all too often, that relief comes at a cost not only to your pocketbook, but to your credit score and your financial future. Debt settlement companies, sometimes known as debt negotiators or arbitrators, can make the path to financial freedom sound appealing. But the reality may be very different from the rosy picture painted by the commercials. The NFCC encourages consumers to thoroughly investigate and understand any debt settlement or other resolution option before selecting it as a way out of their financial distress, and provides the following information to assist consumers when evaluating debt settlement:

  • Debt settlement is a process through which you make monthly payments into an account set up by a settlement company. When you have accumulated sufficient money in the account, the settlement company will offer your creditor an amount that is less than the full amount that you owe to settle the debt. If the creditor accepts the offer – and not all creditors will – they will cease further collection efforts, but will, as noted below, generally report the account as “settled.” A debt settlement plan may take between two to four years to complete. The settlement amounts vary, but the Federal Trade Commission has found that a number of debt settlement company ads exaggerate the actual savings that consumers achieve.
  • Settlement companies charge significant fees. Different settlement companies have different fee structures, but there are two basic approaches. In one model, the settlement company’s fee will be a percentage of your total debt. The fees in that model typically range from 13-20 percent. Another option the settlement company may offer is to base their fee on the amount of debt reduction they can negotiate. Fees under this model can be as high as 35 percent. In addition, many settlement companies also charge a monthly fee that can range from about $19 – $89 a month for the entire program. Either way, it is not uncommon for settlement fees to total thousands of dollars.
  • Some debt settlement companies front load their fees. In other words, they collect a large part of their fee before you receive any benefit. Much of the money you initially deposit goes to pay the settlement company to satisfy its fees. It can be months after you start the settlement program before your creditor receives any payment.
  • A settlement company may suggest that you stop paying your creditors and instead begin making deposits into a special third-party account. The settlement company will attempt to negotiate a settlement offer with your creditor once enough money relative to the debt is on deposit. This may take six months or more, although the exact length of time will vary with circumstances. During this time, the balance on your debt can continue to grow if interest and various penalty fees continue to be charged by your creditor. As a result, you may owe more than when you started and your credit may suffer because of your failure to make any payments on your debt. Even worse, legal actions such as wage garnishment or a judgment may be filed against you during this time.
  • Debts paid off through settlement will generally show “Paid by Settlement” on a consumer’s credit report. If you later apply for new loans or credit, when reviewing your credit report the prospective lender(s) will see that a previous debt was paid by settlement, indicating that your repayment did not cover the total debt that you owed, but that your creditor accepted a lesser amount.
  • The credit score is based on information contained in the credit report, with the highest consideration given to how you repay your debts. If you’re not repaying the creditor or have missed payments, it will show on your credit report and potentially lower your credit score significantly.
  • The consumer may be responsible for taxes on the forgiven debt. If the forgiven debt totals $600 or more, you may owe income taxes on the amount forgiven, reducing the total savings from debt settlement.