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Sunday,
September 15

PRECONFERENCE

3:00 PM – 7:00 PM

Registration Desk Open

6:00 PM

Networking Cocktail hour

7:00 PM

Tour of the Washington DC Monuments

Monday,
September 16

9:00 AM – 5:00 PM

Registration Desk Open

9:00 AM – 5:00 PM

Exhibitor Showcase Open

9:00 AM – 12:00 PM

Coffee in Exhibitor Showcase

9:00 AM – 9:30 AM

First-Time Attendee Orientation and Networking

11:00 AM – 12:00 PM

Housing Advisory Council Session

12:00 PM – 1:00 PM

Lunch

12:00 AM – 1:00 PM

Member Agency Executive Roundtable Lunch

1:00 PM – 1:30 PM

Meet the Creditors and Dessert *

1:30 PM – 4:45 PM

Opening Plenary

Welcome Address

The State of the Nonprofit Credit Counseling Sector

Sharpen 2.0 Impact Evaluation: The Long-Term Impact of Credit Counseling

Innovative Approaches to a Dynamic Financial Marketplace

4:45 PM – 5:15 PM

Refreshments and Snacks with Exhibitors

5:15 PM–6:30 PM

NFCC Annual Meeting of Members and Election *

6:00 PM-7:30 PM

Welcome Reception

7:30 PM

Dine Around

*Orange background notes member’s only sessions

Tuesday,
September 17

7:00 AM – 4:00 PM

Registration Desk Open

7:00 AM – 4:15 PM

Exhibitor Showcase Open

7:00 AM – 8:15 AM

Breakfast

7:30 AM – 8:30 AM

Board of Trustees Meeting *

8:30 AM – 9:30 AM

CONCURRENT SESSIONS I

Small Business Owner Financial Counseling

Envisioning Home Ownership (EHO): Reframing the Client Experience

Integrating Empathy Skills into Work Culture

9:30 AM – 9:45 AM

Break in Exhibitor Showcase

9:45 AM – 10:45 AM

PLENARY II “Connecting with Clients Before it’s Too Late”

10:45 AM – 11:15 AM

Break in Exhibitor Showcase

11:15 AM – 12:15 PM

CONCURRENT SESSIONS II

DRP Product Implementation

Machine Learning and DMP Client Success

Message Testing for Marketing and Communication

12:15 PM – 1:30 PM

Lunch & Plenary Speaker “Creativity and Connectivity: Summoning the Unsung Heroes”

1:30 PM – 2:30 PM

PLENARY SESSION III “Housing Access and Affordability in 2020”

2:30 PM – 3:30 PM

CONCURRENT SESSIONS III

Envisioning Home Ownership (EHO): Sustaining and Scaling Housing Counseling

The New World of Counselor Certification

3:30 PM – 4:00 PM

Break/Hall Prizes/Innovations Showcase

4:00 PM – 4:45 PM

PLENARY SESSION IV Regulatory Innovation and Consumer Protection

5:00 PM – 6:00 PM

Credit Advisory Council Session *

6:00 PM – 6:45 PM

NFCC Awards of Excellence Reception

7:00 PM – 8:15 PM

Awards of Excellence Dinner & Presentation

8:00 PM

Dessert Reception/Meet the Awardees

*Orange background notes member’s only sessions

Wednesday,
September 18

7:00 AM – 8:15 AM

Breakfast

7:30 AM – 8:30 AM

Women’s Executive Roundtable

8:30 AM – 9:30 AM

NFCC Council of Member Affairs Meeting*

9:30 AM – 9:45 AM

Break

9:45 AM – 10:45 AM

CONCURRENT SESSIONS IV

Client Online Experience

Essential ingredients for Fundraising Success during a Time of Industry Change

 

Outsourcing Options

10:45 AM – 11:00 AM

Break

11:00 PM – 12:00 PM

CONCURRENT V

Blueprint for Transformation

Consumer Protection Issues and New Products

Marketing and Promoting Envisioning Home Ownership (EHO) in Your Community

12:00 PM

Closing

*Orange background notes member’s only sessions