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NFCC Launches Revamped and Retooled Online Counseling Request System

Even though the nation’s economic condition is slowly improving, many remain financially distressed and in need of legitimate help to resolve their situation. To better assist these consumers, the National Foundation for Credit Counseling (NFCC) revamped and retooled its online counseling request mechanism.

The new system gets to the heart of the matter quickly and easily by asking two simple, yet defining questions: what type of counseling the person is requesting (credit/debt, housing, or bankruptcy), and where they live. The consumer is then presented with a choice of local, regional, and national NFCC Member Agencies, each of which provides the type of counseling he or she has requested. Lastly, the consumer is asked to provide basic information regarding their income, assets, debt obligations, and spending.

Next, the completed form is securely transmitted to the selected NFCC Member Agency where a trained and certified counselor will review it prior to contacting the consumer to begin the actual counseling session.

“The new online counseling system represents a major step forward, offering a simple and streamlined mechanism for financially stressed consumers to reach a counselor,” said Gail Cunningham, spokesperson for the NFCC. “When consumers are in trouble, the last thing they need is their access to help delayed by a complex system. They want help immediately, and the NFCC’s new online counseling portal provides just that. Of course, counseling is still available in person or by phone, but those who prefer the online version will truly enjoy the speed and efficiency offered through this new system.”

Consumers can begin their online counseling session by visiting www.DebtAdvice.org and clicking on the button on the front page that reads: Start Your Online Counseling Session. For assistance by phone or in person, call (800) 388-2227 to be automatically connected to the NFCC Member Agency nearest you. For assistance in Spanish, dial (800) 682-9832.

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