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Jim Kroening, Council on Member Affairs Member

Director of Operations, Consumer Credit Counseling Service, a division of FamilyMeans

Mr. Kroening became the manager of Consumer Credit Counseling Service (CCCS), a division of FamilyMeans in February of 1992.  In 2002, he was promoted to director of operations for FamilyMeans, in addition to overseeing facilities and technology.  He is a member of the senior management team at FamilyMeans.  Prior to joining FamilyMeans, Mr. Kroening was employed by TCF National Bank in Minnesota as a branch manager.

Under his leadership, the CCCS program expanded to serve the greater Twin Cities metropolitan area, southeastern Minnesota, and western Wisconsin.  In 2015, the FamilyMeans CCCS program served over 12,000 people through its programs of budget and credit counseling, bankruptcy counseling and education services, financial education and debt management programs.

Mr. Kroening is currently a trustee on the Board of Trustees of the National Foundation for Credit Counseling (NFCC).  In addition, over the past decade he has served multiple terms on the Board of Trustees and Operating Committee of the NFCC, along with being the former Treasurer.  He has also chaired several NFCC Board of Trustee committees including, the Dues Task Force and the Nominating Committee.

In March of 2004, Mr. Kroening testified before the United States Senate Permanent subcommittee on Investigations, representing legitimate non-profit credit counseling organizations in a hearing, “Profiteering in a Non-Profit Industry: Abusive Practices in Credit Counseling”.

Mr. Kroening holds a Bachelors of Science degree in Business Administration from the University of Wisconsin-River Falls. Mr. Kroening resides in Stillwater, Minnesota with his wife and three children.