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Issue III
Minneapolis, Minnesota, October 4-6, 2010
The National Foundation for Credit Counseling, Inc.® (NFCC) will hold it's 45th Annual Leaders Conference in Minneapolis, Minnesota at the Hilton Minneapolis from October 4-6, 2010. Much of the program will align with the strategic priorities outlined by the NFCC Membership.
Please direct all inquiries regarding conferences and meetings to Mary Ann Reott at (301) 576-2513 or at mreott@nfcc.org.
We look forward to seeing you in Minneapolis!
| Title: | COA Performance and Quality Improvement (PQI) Training |
| Date: | Sunday, October 3, 2010 |
| Time: | 9:00 a.m.- 4:30 p.m. |
| Location: | Hilton Minneapolis |
Course Description: This training will provide participants with an in-depth look at COA's Performance and Quality Improvement (PQI) standards and how they apply to consumer credit counseling agencies. Topics discussed will include: 
developing a quality improvement plan; using stakeholders in the quality improvement process; client file reviews; choosing relevant outcomes and indicators, and more. Also discussed will be issues specific to the accreditation process, including: PQI evidence requirements; the new PQI standards rating guidance; completing the PQI Narrative, and others. COA is pleased to provide this training course free of charge to NFCC Members.
Mr. Bach is a regular contributor on NBC’s TODAY show and can be seen every Wednesday on it's Money 911 segment. He is also a frequent guest on CNN's Larry King Live, ABC's Live with Regis and Kelly, The View, CBS's Early Show, ABC’s Good Money, Fox News, MSNBC, and CNBC. Mr. Bach has also appeared on The Oprah Show several times and serves as a contributor to Oprah.com. He is the founder and chairman of FinishRich Media, a company dedicated to revolutionizing the way people learn about money. Prior to founding FinishRich media, he was a Senior Vice President of Morgan Stanley and a partner of The Bach Group, which during his tenure managed more than half a billion dollars for individual investors. David Bach's newest book is called Debt Free For Life (in stores December 29th) in which he features the NFCC. He will share with our Members his literacy campaign to get America out of debt and manage money responsibly. His Web site is www.FinishRich.com. |
David Bach has helped millions of people around the world take action to live and finish rich. He is one of the most prolific financial authors of our time with 10 consecutive national bestsellers, including two #1 New York Times bestsellers, Start Late, Finish Rich and The Automatic Millionaire. In all, his FinishRich Books have been published in more than 15 languages, with more than seven million copies in print worldwide.
Lawyers USA named Ms. Swanson one of the top 10 attorneys in America for 2009. The National Consumer Law Center awarded her the Robert Drinan “Champion of Justice” award for her consumer protection work. In 2009, she was awarded the Pro Patria Award for her support of National Guard and Reserve members. The Drum Major Institute of New York cited Ms. Swanson’s predatory mortgage lending legislation as one of the 10 best public policies in the country in 2007. Attorney General Swanson’s lawsuits against insurance companies that sold unsuitable policies to senior citizens resulted in almost $1 billion in refund offers to consumers. She shut down the largest consumer credit arbitration company in the country after discovering that it stacked the deck against consumers and in favor of credit card companies. She has taken action against companies that sold phony health insurance policies, clinics that deceptively enrolled patients in high-interest credit cards, hospitals that charged usurious interest, and pharmaceutical companies that engaged in monopolistic pricing. She also secured an agreement with Minnesota hospitals not to charge unfair prices to uninsured patients. Ms. Swanson has held utilities to account for excessive rate hike requests, has taken action to stop utilities and propane companies from gouging people on fixed incomes with deceptive fine print contracts, and has stopped cell phone companies from deceptively extending consumers’ contracts without their permission. Ms. Swanson has filed lawsuits against mortgage consultants that duped homeowners in foreclosure, brokers that sold toxic adjustable rate mortgages, collection agencies that hounded the wrong people, employment agencies that offered bogus promises of help to job-seekers, adoption agencies that tricked prospective parents, trust mills that duped the elderly, and debt negotiation companies that failed to deliver on their promises to help people with their debt. She has also taken action to provide stewardship for Minnesota’s natural resources against nuisance feedlots, invasive species, water pollution, and toxic chemicals. At the State Capitol, Ms. Swanson has successfully shepherded numerous legal reforms into law among them the enactment of a nationally-recognized predatory mortgage lending law. She has also testified before Congress on multiple occasions in favor of insurance, mortgage, credit card, and consumer reforms. From 2003 to 2006, Ms. Swanson served as Solicitor General for the State of Minnesota. From 1999 to 2002, she served as Deputy Attorney General. Prior to that, Ms. Swanson was an attorney in private practice. |
Lori Swanson was elected Attorney General of the State of Minnesota in 2006. She is Minnesota’s 29th Attorney General and its first female Attorney General. Attorney General Swanson has been an advocate for for the citizens of Minnesota in such areas as predatory mortgage lending, health care, financial fraud against the elderly, utility rate hikes, consumer protection, public safety, and protecting our natural resources.
CSCL consists of seven businesses that share a common foundation of providing lending and payment solutions for individuals, families and businesses. The CSCL businesses include Consumer Credit Card, Consumer and Business Debit Card/Prepaid Products, Education Financial Services, Global Remittance Services, Personal Credit Management, Rewards and Enhancement Services and Wells Fargo Financial. Under Mr. Rhein’s leadership, the nearly 22,000 team members in these units serve more than 55 million customers in the United States, Canada and elsewhere; and collectively manage more than $110 billion in assets. Mr. Rhein is a member of the Wells Fargo Operating Committee and Fair Lending Committee. He actively promotes financial literacy and serves as an external board member for CFSI (Center for Financial Services Innovation), an organization that assists the financial services industry to identify, develop, and implement innovative ways to serve the under-banked market. He also serves as an external board member for First Children’s Finance, whose mission is to help children thrive and learn by forging relationships that bring economic power and viability to the business of child care. In January 2008 Mr. Rhein became a member of the Federal Reserve Board's Consumer Advisory Council. The Consumer Advisory Council advises the Board on the exercise of its responsibilities under the Consumer Credit Protection Act and other matters in the area of consumer financial services. In October 2009, he became a board member of the United Negro College Fund, the nation’s largest, oldest and most successful minority higher education assistance organization. Earlier this year, Rhein became a member of the NFCC Board of Trustees. |
Kevin Rhein, a 31-year veteran of the financial services industry, serves as executive vice president and oversees all operations for Wells Fargo Card Services and Consumer Lending (CSCL). 
To provide conference attendees with a current view of the dynamic American and World-wide economy, join as Dr. John Quinn engages attendees in an interesting discussion on our current economic outlook.
John C. Quinn, PhD, is the Chief Executive Officer of the Rapid City campus of National American University, a position to which he was appointed in July 2008.
Over 28 years, Dr. Quinn was a portfolio manager and investment executive for the investment arms of some of the world's largest financial institutions, including J.P. Morgan, Merrill Lynch, Chase Manhattan, Hong Kong Bank, and National Westminster, heading units in New York, Tokyo, Hong Kong, and Singapore. He has been a professional investor for 41 years, and still advises some high net worth individuals.
Dr. Quinn has also been an advisor to international funds, a private global investor, a university lecturer, a professional speaker, an entrepreneur, and a consultant. He has appeared in the media on six continents on subjects of economics, investments and international business. He has done business in more than 70 countries.
A pioneer in international and emerging markets, he was project director for the first mutual fund in Japanese equities,the Nomura Capital Fund of Japan, in 1976, when he co-authored Why Invest in Japan?
He has been active in politics since 1960, from presidential campaigns to local races and worked as a Congressional aide and in the Executive Office of the President as a consultant.
Dr. Quinn received his Bachelor's Degree (Intensive Major in Political Science) from Yale, a Juris Doctor from the University of Pennsylvania, a Masters in Corporation Law and a Doctor of Juridical Science from New York University, and a Masters in Comparative Asian Studies from the University of Hong Kong.
Dr. Quinn has written two books, Serious Money (2003) and American Zenith (2007). He is currently working on an as-yet-untitled history of American politics since 1854, to be published in 2011.
The 2010 Annual Leaders Conference online registration remains open with rates unchanged from 2009. The Member registration rate is $625 per person. The Non-member registration rate is $725 per person. Any NFCC Member Agency sending three or more attendees will receive a $400 per person rate for the third and subsequent registrants.
The NFCC is pleased to release the 2010 Annual Leaders Conference Sponsorship Program. The NFCC appreciates the support of our partners and invites you to join us in Minneapolis this Fall. The Exhibit Hall will be open Monday, October 4 and Tuesday, October 5. Full registration prospectus is located here for your convenience. All inquiries may be directed to Mary Ann Reott at (301)576-2513 or mreott@nfcc.org.
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Hotel Information |
Please Note. The deadline for discounted Hilton Minneapolis room reservations has expired and the block is currently full. It is possible that rooms will open up in the days prior to the Conference as last minute cancellations do happen. Attendees are encouraged to book at other local downtown hotels as well as to check back with the Hilton where appropriate.
Please see the following details regarding the hotel:
Hilton Minneapolis
1001 Marquette Avenue
Minneapolis, MN 55403Tel: 1-612-376-1000 and Fax: 1-612-397-4875
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About Minneapolis |
There's no place quite like Minneapolis. 
It's a city of amazing contrasts and combinations. Where down-home people meet uptown style. Where below-zero temperature meets above-average intelligence. Where modern glass architecture meets outdoor green adventure. Where every season, every art and every type meet in every possible way.
With beautiful surroundings and plenty to do, Minneapolis is "an exhilarating place to spend a few days," according to the Kansas City Star. The one-of-a-kind theater scene sells more theater tickets per capita than any U.S. city, while the city's 22 lakes provide an abundance of year-round activities.
A lush green environment combined with contemporary architecture makes the city a unique combination of natural beauty and sophistication. Upscale shopping and sidewalk dining paired with cultural and family activities make the City of Lakes a wonderful place to visit. Take time during the Leaders Conference to explore all Minneapolis has to offer - so much within walking distance too! (courtesy of MeetMinnapolis).
| Top 5 Reasons to Visit The Twin Cities | |
| There are numerous attractions within the Minneapolis area for attendees to explore, here is just a sampling: | |
| Theater: | The Guthrie Theater tops the best-of-the-best list, garnering international acclaim as one of three theaters around the U.S. to attract London's Royal Shakespeare Company. The Hennepin Avenue Theatre District brings Broadway to Minneapolis, or for something different, try one of the many experimental theaters. |
| Architecture: | Between the world-class architects who have added their modern designs and the old art deco preserved in the historic landmarks, architecture lovers will have a full itinerary. |
| Mall of America: | The largest enclosed mall in the nation. |
| Minneapolis Sound: | Prince, the Replacements, Soul Asylum, Atmosphere--these local musicians define the genre that has been reproduced by artists across the country. Local darlings Bob Dylan and Mason Jennings round out that sweet Twin Cities noise. |
| Chain of Lakes: | Minnesota isn't called the Land of 10,000 Lakes for nothing. Rent a canoe at Lake Calhoun and disappear for the day. Enjoy an outdoor concert at Lake Harriet, or head out to Lake Minnetonka for the ultimate boating experience. |
Courtesy of MeetMinneapolis |
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Golf Outing and Day Trip |
Plans are set for conference attendees to experience some fun on the links as well as opportunities to explore Minneapolis! The Annual Golf Tournament will take place at the Braemar Golf Course in Edina, MN on Sunday, October 3, so make plans to bring the clubs if you want to participate. A chartered bus will depart the Hilton Minneapolis at 12 Noon on October 3 to shuttle golfers to the course and will return attendees to the hotel at the close of the tournament. Golfers can visit http://www.nfcc.org in the Conferences and Meetings section to download the registration form for this enjoyable outing. Please contact Rick Tuman at rtuman@greenpath.com or (352) 867-1865, ext.121 for more details.
Plans are also set for a Day Trip to Stillwater, Minnesota for Sunday, October 3. Guests will enjoy a beautiful tour of historic Stillwater, a dynamic, growing community nestled into the bluffs of the St. Croix River. Attendees will experience a one-hour narrated tour aboard their bus where historical sites, Victorian architecture, and both past and present Main Street will be emphasized. Following the tour, guests will enjoy brunch and a tour of the elegant Lowell Inn, which is known as the "Mount Vernon of the West." Following brunch guests will have time to enjoy downtown, walk the waterfront, and explore antique 
shops. Before the bus arrives back at the hotel, the tour group will make a quick stop at Aamodt's Apple Farm which is a favorite destination for finding Minnesota Honeycrisp Apples. Tour registration can be secured through the NFCC so plan to arrive early and experience a taste of the Midwest in this wonderful trip!
And for those shopping enthusiasts the world-renowned Mall of America is nestled just outside of downtown Minneapolis. There are plenty of convenient public transportation options for attendees to utilize and visit this retail lover's mecca. Just be sure to pack light so you have room in your suitcase to take home the goods!
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Conference Schedule
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2010 NFCC Annual Leaders Conference Hilton Minneapolis Hotel General Schedule as of September 22, 2010 SUBJECT TO CHANGE |
| Sunday, October 3 | |||||||||||
| 9:00 a.m. – 4:30 p.m. | COA Performance and Quality Improvement (PQI) Training Class will take place on-site at the Hilton Minneapolis – please register ahead of time by contacting Mary Ann Reott. Class is complimentary for NFCC Members. |
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| 11:00 a.m. – 6:00 p.m. | Day Trip and Brunch at Lowell's Restaurant in historic Stillwater, MN. Bus departs Hilton Minneapolis at 11 a.m. and returns at 6 p.m. (Registration via NFCC). |
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| 12:00 Noon – 7:00 p.m. | NFCC Annual Golf Outing at Braemar Golf Course in Edina, MN. Bus departs Hilton Minneapolis at 12 Noon and returns by 7 p.m. (Registration Form posted on NFCC Web site at www.nfcc.org in Meeting Section.) |
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| 3:00 p.m. – 7:00 p.m. | Registration Desk / NFCC Staff Office Open | ||||||||||
| 6:00 p.m. – 8:30 p.m. | Exhibit Hall Set Up | ||||||||||
| 7:00 p.m. – 9:00 p.m. | NFCC Dues and Allocations Sub-Committee Meeting (closed) | ||||||||||
| Monday, October 4 | |||||||||||
| General Sessions and NFCC Member Meeting/Elections | |||||||||||
| 7:30 a.m. – 8:30 a.m. | NFCC Monitoring and Compliance Sub-Committee Meeting (closed) | ||||||||||
| 8:00 a.m. – 4:30 p.m. | Exhibits Open | ||||||||||
| 8:00 a.m. – 5:00 p.m. | Registration Desk Open | ||||||||||
| 8:30 a.m. – 9:30 a.m. | NFCC Membership Sub-Committee Meeting (closed) | ||||||||||
| 8:30 a.m. – 4:30 p.m. | NWA COUNSELOR TRAINING SESSION (Registration via NFCC) HO252 Effective Group and Telephone Foreclosure Counseling Strategies |
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| Conference Kickoff | |||||||||||
| 10:00 a.m. – 12:00 Noon | NFCC General Sessions | ||||||||||
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| 12 Noon – 1:00 p.m. | Lunch | ||||||||||
| 1:00 p.m. – 3:45 p.m. | NFCC General Sessions | ||||||||||
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| 3:45 p.m. – 4:30 p.m. | Break in Exhibit Area | ||||||||||
| 4:30 p.m. | Exhibit Area then Closes | ||||||||||
| 3:45 p.m. – 5:00 p.m. | Membership Meeting Registration Desk Open | ||||||||||
| 4:30 p.m. – 6:30 p.m. | NFCC Annual Meeting of Members (NFCC Members only) |
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| 6:30 p.m. | NFCC Welcome Reception
(Open to all Attendees) Special Presentations and Introductions to Occur |
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| Tuesday, October 5 | |||||||||||
| General Sessions, Workshops, and Creditor Day | |||||||||||
| 8:00 a.m. – 6:00 p.m. | Exhibits Open | ||||||||||
| 8:00 a.m. –2:00 p.m. | Registration Desk Open | ||||||||||
| 8:30 a.m. – 4:30 p.m. | NWA COUNSELOR TRAINING SESSION (Registration via NFCC) HO252 Effective Group and Telephone Foreclosure Counseling Strategies |
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| 8:30 a.m. – 9:15 a.m. | Financial Literacy Panel The Latest Developments in the Delivery of Financial Counseling and Education |
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| 9:15 a.m. | Protect Your Identity Week Presentation | ||||||||||
| 9:30 a.m. – 10:00 a.m. | Minnesota Attorney General Lori Swanson | ||||||||||
| 10:15 a.m. – 10:30 a.m. | BREAK | ||||||||||
| 10:30 a.m. – 12 Noon | NFCC Workshops to include Grant Symposium and COA PQI Topics Presenter: Sharon Epperson (2 running concurrent) |
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| 11:00 a.m. – 2:00 p.m. | NFCC BOARD MEETING (closed) | ||||||||||
| 12:00 Noon – 1:00 p.m. | Lunch - In Exhibit Area | ||||||||||
| 1:00 p.m. – 2:00 p.m. | NFCC Workshops (2 running concurrent) Topics scheduled to include various Innovative Agency Programs such as: The Secret to Effective (and Cheap) Client Follow Up; The Economic Security Initiative; and Prosperity Partners: The Family Financial Mentoring Program among others. |
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| 2:15 p.m. – 2:45 p.m. | Creditor Session Operational Efficiencies Convening Meeting |
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| 2:45 p.m. – 5:00 p.m. | Creditor Breakout Sessions Take advantage of the opportunity to meet with key creditor partners in small group settings during our traditional Creditor Breakout Sessions. Discuss important DMP topics ranging from the Concessions Call to Action and operational efficiencies to funding, process, and policy considerations with participating agencies and creditors. |
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| 5:00 p.m. – 6:00 p.m. | Closing Reception in Exhibit Hall (prize drawings) |
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| 7:00 p.m. | NFCC Recognition Dinner | ||||||||||
| 7:30 p.m. | NFCC Recognition Dinner featuring the PACE Awards & the Making the Difference Member Award | ||||||||||
| Wednesday, October 6 | |||||||||||
| Advisory Council Meeting and General Session | |||||||||||
| 7:00 a.m. – 7:45 p.m. | NFCC Counselor Breakfast with Jerry Durham, Bank of America | ||||||||||
| 8:00 a.m. – 9:30 a.m. | NFCC Advisory Council Meeting | ||||||||||
| 8:30 a.m. – 4:30 p.m. | NWA COUNSELOR TRAINING SESSION (Registration via NFCC) HO275 Reverse Mortgage Counseling: Case Study Practicum |
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| 10:00 a.m.– 12:00 Noon | NFCC General Sessions Join for two comprehensive presentations to include Finding Solutions for the Mortgage Crisis and The CARD Act - New Credit Card Rules: What They Mean for You and Your Clients. The mortgage session will engage in a strategic panel discussion to include viewpoints from Fannie Mae, a financial services representative, and from the private sector. Attendees will learn about perspectives that believe the solution to the mortgage crisis requires collaboration among all three sectors and a commitment to achieving outcomes through a holistic approach that results in fewer foreclosures, re-defaults, financial rehabilitation and energy efficient homes. Presenters confirmed to date to include: Beverly Wilbourn, Vice President for Urban and Homeless Initiatives in Housing and Community Development, Fannie Mae and Lewis P Jones III, Managing Principal, 5 Stone Green Capital, LLC. The CARD Act presentation will be given by Federal Reserve Bank of Minneapolis Senior Examiner, Karin Modjeski Bearss, where we will delve into current credit card trends, Background on recent legislation, new protections and disclosures, and discussion regarding what our credit counseling clients need to know. |
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| 1:00 p.m. – 1:20 p.m. | NFCC Operating Committee Meetings (outgoing - open to Members only) |
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| 1:30 p.m. – 3:00 p.m. | NFCC Operating Committee Meetings (incoming - open to Members only) |
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| Conference Ends | |||||||||||
| Thursday, October 7 | |||||||||||
| 8:30 a.m. – 4:30 p.m. | NWA COUNSELOR TRAINING SESSION (Registration via NFCC) HO275 Reverse Mortgage Counseling: Case Study Practicum |
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This year marks the 37th year of the NFCC's PACE Program, providing your agency with the opportunity to honor the achievements of your colleagues and clients.  This year's PACE Awards will consist of three categories: Graduate Client of the Year; Outstanding Individual Counselor of the Year; and Outstanding Individual Educator of the Year. This program provides an outstanding avenue to recognize the skills and determination that your agency exhibits to improve the lives of others. The winners are highly publicized to the news media and other external audiences, offering participating agencies a high-level of visibility for the work that they do to help consumers every day. Special thanks to the distinguished panel of judges for their commitment and support for the PACE awards program and the NFCC. |
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The NFCC Recognition Dinner, featuring the PACE Awards and the “Making the Difference” Member Award, will take place on October 5 at the beautiful Windows on Minnesota. Hailed as the Premier Event Center of the Twin Cities, Windows is located on the 50th floor of the IDS Center and is walking distance from the Hilton Minneapolis. It boasts spectacular panoramic views and
will provide an especially elegant atmosphere to our memorable recognition program. After dinner a DJ will be spinning the tunes so be sure to pack your dancing shoes for this not-to-miss event! (Windows on Minnesota information courtesy of the Marquette Hotel).
mission, its Member Agencies, and most importantly, the American consumers who benefit from our services. The "Making the Difference" Member Award is presented to individuals who have inspired others with their contributions, character, commitment, and leadership. With the various changes, challenges, and successes our Members realize every year, there are many individuals within our membership who deserve to have their contributions and successes recognized. The winner will be announced at the NFCC Recognition Dinner on October 5 in Minneapolis.
The NFCC is pleased to partner with NeighborWorks® (NWA) to offer counselor training opportunities during the NFCC Annual Leaders Conference this fall. Two NWA Place-Based Training (PBT) sessions will be conducted during the conference at the Hilton Minneapolis.
The two PBT sessions to be held are:
- HO252 Effective Group and Telephone Foreclosure Counseling Strategies (2 days) – October 4&5 and
- HO275 Reverse Mortgage Counseling: Case Study Practicum (2 days) – October 6&7
Questions regarding this training may be directed to Jose Arias at jarias@nfcc.org. The NFCC is thrilled to have nearly 70 counselors join us in Minneapolis for NWA Training at this year’s Leaders Conference!
The NFCC wishes to recognize the tremendous support from the Annual Leaders Conference Steering Committee. For the past four months this diverse Member-driven team has collaborated on the program content and many aspects that drive the conference agenda. The NFCC appreciates their commitment and efforts to ensure a successful event:
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Winchell Dillenbeck,
CCCS of the North Coast -
Rick Tuman,
GreenPath, Inc. -
Mark Munzenberger,
GreenPath, Inc. -
Darryl Dahlheimer,CCCS of Duluth,
A Program of Lutheran Social Services of Minnesota -
Jim Kroening,
FamilyMeans Consumer Credit Counseling Service -
Berni Johnson,
FamilyMeans Consumer Credit Counseling Service -
Debbie Pickering,
CCCS of Coos Curry, Inc. -
Joy Refuerzo,
CCCS of San Francisco -
Sandra Osborn,
CCCS of San Francisco -
Tommye White,
Money Management International
latest research on the effectiveness of counseling and education. Join as presenters Michael Collins, Assistant Professor, Department of Consumer Science, University of Wisconsin, and Laura Scherler, Director of Income Capacity Building, United Way Worldwide, discuss the emergence of new delivery models, such as individual coaching and the creation of one-stop financial stability centers.
Michael Collins
J. 'Michael' Collins studies consumer decision-making in the financial marketplace, including the role of public policy in influencing credit, savings and investment choices. He is currently an assistant professor in consumer science teaching personal finance, as well as a specialist with Wisconsin Cooperative Extension in the area of financial education. He is also supporting the launch of the Center for Financial Security. Mr. Collins founded PolicyLab Consulting Group, LLC, a consulting firm working primarily with national foundations and nonprofits, and also co-founded MortgageKeeper Referral Services, a database mortgage servicers and counselors use to refer distressed borrowers to social services. Previously he worked on mortgage market and asset-building issues for NeighborWorks America (Neighborhood Reinvestment Corporation) and the Millennial Housing Commission. He holds a Masters of Public Policy (MPP) from the John F. Kennedy School of Government, a PhD in Policy Analysis and Management from Cornell University, and a BS in Education from Miami University (OH). Mr. Collins is currently researching consumer responses to foreclosure, the role of default counseling on loan repayment behavior, and the effects of consumer protection policies on mortgage borrowers. He is working with the Annie E Casey Foundation on financial coaching and asset building research, including developing evaluation tools. He is also the lead researcher for several low-income tax preparation programs evaluating strategies to encourage consumer saving at tax time.
Laura Scherler
Laura Scherler is the Director of Income Capacity Building at United Way Worldwide. During her seven-year tenure at UWW, she has played a key role in the origination and expansion of United Way’s national asset building work, including the launch of United Way’s national initiative, the Financial Stability Partnership. In addition to her subject matter expertise in the areas of financial stability and asset building, she provides thought leadership on critical community issues, intensive organizational consulting and technical assistance, and exploration of new national initiatives and partnerships. Prior to joining UWW, Ms. Scherler served as a Program Associate at Ashoka: Innovators for the Public, an international nonprofit that identifies and invests in social entrepreneurs.
Learn the current updates and receive key perspective on how to better educate your credit counseling clients on the CARD Act. Attendees will explore this critical legislation with Federal Reserve Bank of Minneapolis Senior Examiner, Karin Modjeski Bearss, as she delves into current credit card trends, background on recent legislation, new protections and disclosures, and discusses what our credit counseling clients need to know now.
Karin Bearss
Karin Bearss is a Senior Examiner with the Federal Reserve Bank of Minneapolis. During her 18 years with the Division of Supervision, Regulation, and Credit, she has worked in a variety of capacities related to the enforcement of consumer protection laws and regulations, including examining member banks for compliance, instructing examiners at Federal Reserve System schools, and developing course materials for such schools. Currently, Ms. Bearss has responsibility for managing the Consumer Affairs section’s outreach program and monitoring consumer compliance regulatory changes. She has a B.A. from the University of Wisconsin-Madison and a J.D. from the University of Minnesota Law School.
Join this strategic panel discussion to include viewpoints from Fannie Mae, a financial services representative, and from the private sector. Attendees will engage in perspectives that believe the solution to the mortgage crisis requires collaboration among all three sectors and a commitment to achieving outcomes through a holistic approach that results in fewer foreclosures, re-defaults, financial rehabilitation, and energy efficient homes.Two key creditor focused sessions have been scheduled in Minneapolis we will provide updates from the Operational Efficiencies Convening Meeting and the recent July session where representatives from the credit counseling sector met to develop solutions to improve the operating environment and create a more successful consumer experience. Learn more about what transpired during the meeting and how we can all work together to do things better, faster, cheaper to benefit our customers. In addition, our traditional Creditor Breakout Sessions will provide attendees the opportunity to meet with key creditor partners in small group settings to discuss important DMP topics ranging from the Concessions Call to Action and operational efficiencies to funding, process, and policy considerations with participating agencies and creditors.
www.nfcc.org • ©2010