NFCC is committed to developing, promoting and maintaining successful relationships with creditors. At NFCC we work with creditors - one by one - to develop policies to make your customer plans successful. Our nonprofit network of more than 900 locations returns close to $2 billion to creditors every year.
NFCC member agencies help your customers:
Our principles define who we are and what we believe. Our standards and operating practices define how we make these part of our daily operations. NFCC standards include:
Third Party Accreditation —
In order to assure high standards of service, each of our member agencies is accredited by an independent third party organization, the Council on Accreditation for Children and Family Services (COA). Accreditation is a rigorous review of operating practices with an external body that measures effectiveness in delivering quality, professional service.
Certified Counselor Training — According to recent independent observers in the media, NFCC's standards for counselor training are more rigorous and thorough than those of similar organizations. The training standards are in place to make sure your customers receive the level of expertise, advice and options that they deserve from a credit counselor.
Comprehensive Budget Counseling — Counseling provides a unique one-on-one opportunity for an impartial analysis of the customer's financial situation and a forum in which to ask questions and resolve debt issues. Agency budget counseling programs return rehabilitated customers to creditors. Everyone who comes to a member agency gets free or low-cost help. Help includes a comprehensive budget review -- income and debt, assets and liabilities a discussion of options and a plan of action. Our member agencies only give Debt Management Programs (DMPs) to customers who really need them.
Automation — NFCC has been a leader in electronic transmission of financial payments since 1993. We pioneered the development of electronic proposals. Members now provide electronic proposals, balance verifications and plan closures. This can provide timely, efficient, customer-focused services, and a cost savings for creditors.
Education Programs — Our community-based member network provides an impressive array of free and low-cost consumer education and homebuyer education programs that support customer efforts and help your customer plans succeed.
Call our toll-free creditor relations number at 1-888-850-6322 to reach a creditor relations representative nearest you.
